Caring for Your Facilities, So You Can Care for Your Residents
Safeguarding the well-being of your residents through compliant, consistent, and compassionate property advisory, facilities and cleaning management.
If these sound familiar, we’re here to help
“With rising operating costs, we have to find savings, but not at the expense of resident care. We needed smarter strategies, not just tighter budgets.”
“We are under regulatory scrutiny and can’t risk audit failures or WHS breaches.”
“We want proactive maintenance to reduce reactive issues and create a calm environment.”
“Our cleaning and maintenance needs must meet the strictest standards of safety and infection control.”
“Unreliable contractors are unacceptable, we need absolute consistency for resident well-being.”
“We require fully compliant, award-wage staff who understand aged care sensitivities.”
Our aged care projects have taught us that complex regulations and operations involve deeply human responsibilities, so Accord is a partner who truly gets what’s at stake.
A Full-Service Model Built Around the Needs of Aged Care Providers
Accord delivers seamless advisory, facilities management and cleaning for aged care environments where safety, hygiene, dignity, and reliability are paramount.
What you get when you partner with our experts at Accord:
- As your strategic property advisor, we help you align your portfolio management with business objectives while ensuring transparency and accountability
- We guide aged care providers in navigating compliance challenges while minimising risks
- Our advisory services help providers implement operationally efficient and financially sustainable solutions
- Leverage our smart technologies and data-driven insights to focus on long-term planning, maintenance forecasting, and capital expenditure
- Our facilities management and cleaning staff are discreet, respectful and trained on aged care sensitivities
- Our award-wage cleaning and maintenance staff are trained for infection control
“Accord has completely transformed the way our village operates. We sleep better knowing every service is compliant, respectful and proactive.”
– Village Operations Manager, Sydney
What We Include
Tailored site-level and portfolio-wide service delivery across:
- Strategic Property Advisory
- Independent operational maturity assessments
- Service delivery model for the provision of facilities management services
- Streamlined process design integrating efficient workflows
- Data-driven decision support through real-time insights
- Vendor consolidation, procurement and structured contract management
- Continuous improvement methodologies to adapt to evolving conditions
- Facilities Management and Compliance
- Preventative maintenance management
- Reactive issue management
- WHS logs, safety checklists
- Contractor onboarding & induction
- 24/7 Help Desk, including records and reports
- Grounds and garden upkeep
- Hardstand maintenance and signage
- Cleaning
- Routine and periodic cleaning
- High-touchpoint disinfection and infection control protocols
- Waste management and consumables
Results That Matter
100% of staff paid above-award wage
Full audit trail for WHS, contractor clearance, and maintenance
Improved perception and ratings from residents and family
Reduced burden on aged care operations staff by consolidating vendors
More time to focus on what matters - caring.
Take Care of Your Residents. We’ll Take Care of Your Facilities.
FAQs
We directly employ our aged care cleaning staff and provide infection control and WHS training. Our audits, supervisor inspections, and client portal provide real-time compliance oversight.
Yes. We specialise in managing portfolios across metro and regional NSW with consistent systems and reporting.
Yes. All cleaning and facilities staff working in aged care receive dedicated infection control, WHS induction, and site-specific protocol training.
We offer directly employed staff (not subcontracted), transparent reporting, reduced service issues, and a customer-first culture. Our 30+ year reputation is built on reliability and governance.
Regular servicing of HVAC, plumbing, and electrical systems prevents costly emergency repairs and extends asset lifespan.
Implementing digital systems for asset tracking, compliance monitoring, and workflow automation improves efficiency and reduces administrative overhead.
Using data-driven scheduling and predictive analytics ensures optimal staffing levels, reducing unnecessary labour costs.
Bulk purchasing, supplier negotiations, and strategic outsourcing help control costs while maintaining service quality with performance metrics to manage stakeholder expectations.
