Build to Rent Facilities That Deliver Tenant Satisfaction by Design
Keep residents happy, assets protected, and service issues minimal with a structured operating model built for long-term retention and peace of mind.
If these sound familiar, we’re here to help
“Our tenants notice when service drops, and escalate fast.”
“Contractor churn creates inconsistency and trust issues.”
“Our onsite teams are reactive and stretched thin.”
“We lack visibility into performance, costs, and issues.”
“We want a service partner who truly understands the BTR model.”
With Accord, you’re not just managing build-to-rent communities, you’re creating vibrant, resident-focused spaces where long-term value, seamless living, and community connections thrive.
A Purpose-Built Model for High-Touch Residential Assets
Accord brings structure, calm, and long-term accountability to BTR environments. Our team becomes a quiet extension of your brand, ensuring the asset performs, the residents stay, and the problems disappear.
What you get when you partner with Accord’s experts:
- Dedicated, long-tenured onsite facilities and cleaning staff
- Self-performed or supervised contractor model
- Live client portal with task tracking and site history
- Resident help desk escalation paths
- WHS & compliance management for all essential services
- After-hours and emergency maintenance protocols
“As the number of BTR operators rises to prominence in Australia as an attractive real estate asset, the greater the demand to offer premium levels of service to residents to establish an elevated position in the market. Facilities management and cleaning are the invisible hands that make the difference between lease renewals and vacant leases.”
– Accord’s BTR Lead
What We Deliver
Tailored building service delivery.
- Routine & Periodic Cleaning
- Shared facilities, foyers, lifts and shared spaces
- Specialist carpet, hard floors and window cleaning
- Disinfection & Hygiene Services
- High-touchpoint disinfection
- Infection control protocols
- Maintenance Coordination
- 24/7 Help Desk and client portal
- Preventative asset care
- Reactive issue management
- Building-wide defect tracking
- Compliance Documentation
- WHS and compliance register maintenance
- Contractor onboarding & induction
- Contractor coordination and tendering support
- Full help desk history with records and reports
- Grounds & Exterior Management
- Garden upkeep, pressure washing
- Hardstand maintenance and signage
Results That Matter
BTR operators partnering with Accord achieve:
Higher tenant retention
Improved Google and tenant NPS scores
Lower common property maintenance costs over time
Stronger WHS audit pass rate
Tenant complaints reduced by up to 70%
Site continuity through directly employed building teams
Reduced cost leakage via consolidated services
It’s Time to Expect More From BTR facilities management
FAQs
Both. We directly employ site teams and can manage trades under a structured FM model, giving you control and visibility.
Yes. Our people are trained in resident-friendly communication, concierge-style service, and professional site presentation.
By eliminating service noise, keeping spaces spotless, ensuring safety, and reducing maintenance disruption, so residents feel cared for and stay longer.
We track reactive vs scheduled activity, task completion, SLA achievement, complaint levels, compliance register status and issue resolution timelines.
We can onboard and supervise external contractors under our system, or replace them with our directly employed teams.
