Building Management That lifts Standards and Protects Value
Enjoy reliable, respectful service every time. Our courteous, uniformed team members uphold high professional standards and represent your site with pride.
You’ve told us what drives you mad
“We’re paying for building management, but we’re not seeing the results we expect.”
“Our building manager seems reactive, not proactive; site presentation and experience keep slipping.”
“We’re concerned our current manager doesn’t have the capability to deal with complex site issues confidently.”
“There’s been too much staff turnover from our provider, which has led to service inconsistency and knowledge gaps on our site.”
Accords’s clients have a 90% contract renewal rate, reflecting long-term trust and consistently high service delivery
A Structured Operating Model to Deliver Consistency Across Any Site
No two buildings are the same.
That’s why Accord doesn’t rely on generic task lists or subcontracted managers.
We embed a structured, accountable building management model that removes the uncertainty and inconsistency many strata committees live with every day.
Here’s what you get when you work with Accord:
- Structured service levels tailored to your property’s size, complexity, and committee expectations
- Directly employed, professionally inducted building managers
- Regular site inspections and live issue tracking
- Real-time visibility and reporting of site performance and issue resolution via our client portal
- All building managers are supervised and supported by Accord’s dedicated operations team
- Mapped customer journey and structured workflows so your site never runs on ad-hoc “manager memory”
- 24/7 rapid response to minimise disruption and protect resident experience.
- ISO-certified, well-integrated operating procedures to reduce risk and ensure reliability across every task
– Jack Liu
Accord’s building management workflow
“Accord’s structured approach eliminates the guesswork, reduces risk, and delivers consistently high standards that simply don’t happen with fragmented or subcontracted building management models.”
What We Do
Setup
- Full handover and knowledge transfer from outgoing provider
- Professional setup process to establish site-specific management plan
Management
- Onboarding and site safety inductions of all contractors
- Management of predictive and preventative maintenance program
- Reactive maintenance and workorder management
- Building compliance and safety registers maintained
- Site inspections and compliance audits
- Contractor coordination and job sign-off
- Concierge or common property liaison if required
- Defects tracking
- Reviewing and clarification of vendor invoices
Reporting
- 24/7 help desk and client portal with real time dashboard reporting
- Strata meeting attendance and reporting
Special Services
- Capital works project facilitation
- Strategic procurement
- Assistance preparing admin and sinking fund budgets
- Builder/developer liaison (new buildings only)
- Complex building matter support
Who We Help
Accord supports clients with high expectations of delivery and governance.
Strata
Build to rent
Results That Matter
Accord’s structured building management model delivers calm, consistent performance,not churn, chaos, or committee complaints.
Tenure That Delivers
Our building managers stay an average of 2.4 years, compared to the 7-month industry standard.
Fewer Escalations
Clients report up to 90% fewer committee complaints and reactive interventions.
Better Trade Outcomes
Strong contractor coordination and documented compliance lift standards across every site.
Get a Manager Who Stays & Delivers
FAQs
The key objectives are to ensure the safe, efficient, and compliant operation of the building, coordinate maintenance and contractor works, oversee the presentation and upkeep of common property, manage resident or tenant expectations, and support the strata committee in meeting compliance and operational obligations.
1) Conduct regular site inspections and monitor common property conditions.
2) Coordinate trades and contractors for maintenance and repairs.
3) Liaise with the strata committee and residents regarding operational issues.
4) Manage site documentation and compliance records.
5) Respond to emergencies and incidents on-site as needed.
No. Strata building management focuses on the day-to-day physical operation and maintenance of common property and facilities. Property management typically deals with private tenancy management, rent collection, and leasing of individual lots.
1) Use of digital reporting platforms and client portals for transparency.
2) Increased focus on WHS and compliance auditing.
3) Rising demand for long-term building managers to reduce turnover and maintain site knowledge.
Poor management can lead to compliance breaches, increased safety risks, deterioration of common property, poor contractor performance, resident dissatisfaction, and potentially higher operating costs for the owner’s corporation.
Clear communication with the committee, reduced site issues, structured reporting, smooth coordination of trades, timely resolution of maintenance tasks, and an overall improvement in building condition and resident satisfaction.
Key factors include proven experience, long-term stability of managers, structured reporting and supervision, WHS and compliance standards, direct employment model (not subcontracted), and client references from similar property types.
