Property Services That Make Portfolios Perform
From daily cleaning to board level reporting, Accord structures services that reduce operating expenditure, reduce risk and
impress tenants.
If these sound familiar, we’re here to help
“Tenants escalate when service levels slip.”
“We need portfolio-level FM visibility, not just site-level reporting.”
“Vendor churn and poor documentation hurt governance.”
“Our asset teams are drowning in maintenance coordination.”
You’re not just managing commercial workspaces, you’re shaping dynamic environments where corporate thrive and tenants succeed. That’s why Accord creates experiences that drive lasting value.
A Strategic Operating Model for Commercial property Portfolios
Accord delivers strategic advisory, integrated facilities management, cleaning and asset support services to commercial property portfolios. We remove noise, reduce admin, and help owners and managers protect operational and financial performance and compliance.
What you get when you partner with Accord’s corporate real estate professionals:
- As your strategic property partner, we help you align your portfolio management with business objectives while ensuring transparency and accountability
- We navigate compliance challenges while minimising risks
- Our advisory services help you implement operationally efficient and financially sustainable solutions
- Leverage our smart technologies and data-driven insights to focus on longterm planning, maintenance forecasting, and capital expenditure
- Our facilities management and cleaning staff are discreet and respectful
- Central help desk with real-time insights for owners, tenants and operations
- SLA and issue tracking at both asset and portfolio levels
- Our award-wage cleaning and maintenance staff are trained for infection control
New South Wales and Victoria. In the years of dealing with Accord, we have found their services to be exemplary and
easy to manage, regardless of the locations.”
– Gerald C
What We Deliver
Tailored site-level and portfolio-wide service delivery.
- Strategic Property Advisory
- Independent operational maturity assessments
- Service delivery model for the provision of facilities management services
- Streamlined process design integrating efficient workflows
- Data-driven decision support through real-time insights
- Vendor consolidation, procurement and structured contract management
- Continuous improvement methodologies to adapt to evolving conditions
- Facilities Management and Compliance
- Preventative maintenance management
- Reactive issue management
- WHS logs, safety checklists
- Contractor onboarding & induction
- 24/7 Help Desk and client portal with records and reports
- Grounds and garden upkeep
- Hardstand maintenance and signage
- Cleaning
- Routine and periodic cleaning
- High-touchpoint disinfection and infection control protocols
- Public hygiene, waste and consumables
Results That Matter
Commercial sector clients partnering with Accord achieve:
Improved tenant perception and retention
Reduced complaints and escalations
Reactive maintenance costs <20% of total maintenance expenditure
Improved asset performance metrics
Unified service delivery model across sites
Consolidated vendors on compliant contracts
Stronger governance through site audits and structured onboarding
Operate with Clarity. Manage with Confidence.
FAQs
Yes. Accord is built for portfolios, with consistent site plans, reporting and client oversight across locations.
We track reactive vs scheduled activity, task completion, SLA achievement, complaint levels, compliance register status and issue resolution timelines.
We can onboard and supervise external contractors under our system, or replace them with our directly employed teams.
Yes, our team has scoped, designed all hard and soft service categories to meet Australian standards, streamlined rates cards, KPIs, reporting and governance
We are experienced in property and outsourcing, with experts having sat on both sides of the fence. Our experts have operated as FM service
providers and represented clients to design new outsourced service delivery models and audit the performance and compliance of their major contracts. We have experience aligning your future service delivery model to your operational maturity level, future needs, capability and capacity.
