The Invisible Advantage behind exceptional facilities management
Seamlessly managing every detail in your service supply chain, from essential services to compliance and asset insights.
You’ve told us what keeps you awake at night
“Our operational costs keep creeping up, but we can’t pinpoint where we’re losing efficiency.”
“We need smarter maintenance solutions. Unexpected breakdowns are draining our budget.”
“Compliance requirements are a moving target, and we’re struggling to keep up.”
“There’s no clear visibility into how well our spaces are actually performing.”
“We spend too much time chasing contractors instead of focusing on strategic improvements.”
“Sustainability goals are great in theory, but implementing them without disrupting operations is a challenge.”
Tired of runaway facility expenses?
Accord’s clients typically see more clarity of fixed and variable costs and a reduction in overall operational costs within the first year, freeing up resources for what truly matters.
Feeling overwhelmed by complex regulations?
Our comprehensive compliance management has helped clients achieve 100% adherence to relevant standards, minimising risk and providing invaluable security.
Self-Delivered Expertise, Tech-Powered Insights: Our Integrated Model for Strategic facilities management
Here’s what you get when you work with Accord:
- Structured service inclusions tailored to your property’s size, complexity, and scale.
- Directly employed, professionally inducted building managers.
- 24/7 rapid response protocols to minimise disruption and enhance the workplace experience.
- Real-time visibility for issue tracking and reporting of site performance via our client portal.
- All facilities managers are supervised and supported by Accord’s dedicated Operations team.
- Proactive problem-solving to identify and address issues before they become costly disruptions.
- Optimised performance where every asset operates at peak efficiency, reducing downtime and unnecessary expenses.
- Accountability and transparency with clear reporting, structured oversight, and measurable results.
- Cost control and value optimisation with strategic spending that enhances ROI rather than draining budgets.
- Structured workflows so your site never runs on ad-hoc “manager memory”
- ISO-certified, well-integrated operating procedures to reduce risk and ensure reliability across every task.
“From our first meeting, we knew that we were in the hands of confident, capable, customer-centred professionals. On taking up the contract, they stepped into a minefield of issues that needed to be resolved and worked through these confidently and professionally. I have no hesitation in recommending the management and team at Accord and look forward to a long and productive term with them.”
– Pauline D
What We Cover
Setup
- Transition-in activities and knowledge transfer from in-house teams/outgoing provider
- Professional mobilisation process to establish site-specific management plans
Management
- Onboarding and site safety inductions for all contractors
- Management of predictive and preventative maintenance program
- Reactive maintenance and workorder management
- Building compliance and safety registers maintained
- Site inspections and compliance audits
- Contractor coordination and job sign-off
- Asset registers maintained
- Defect tracking (new buildings only)
- Reviewing and clarification of vendor invoices
Reporting
- 24/7 Help Desk and client portal with real-time dashboard reporting
- Customer relationship meeting attendance and reporting
- Assistance preparing and reconciling annual operating expenditure budgets
Special Services
- Benchmarking hard and soft FM costs against buildings of a comparable age, type, use, location and condition
- 20-year asset lifecycle planning and forecasting
- Capital works project facilitation
- Strategic procurement and consolidation of vendors
- Self-performance of soft services
- Daily and periodic cleaning
- Grounds and garden maintenance
Management
- Full, Part-time, Remote
- 24 hour Help Desk
- Maintenance Management
- Financial Management
- Reporting and Dashboards
- Tendering
- Metering
- Reporting
- Optimisation
- Tenant Support
- Incomings, Outgoings
- Financial Management
- Reporting
- Contractor Compliance
- Building Compliance
Hard Services
- Carpentry
- Handyman
- Painting
- Plastering
- Glazing
- Waterproofing
- Roofing
- Landscaping
- Electrical
- Mechanical (HVAC)
- Fire
- Hydraulics (plumbing)
- Access Control
- Data & Comms
- Doors & Automation
- Vertical Transport
- Building Management System (BMS)
Soft Services
- Office
- Industrial (GMP)
- Medical (GMP)
- Leisure
- Education
- Government
- Sanitary
- Scents
- Requisite Supplies
- Bin Movements
- General
- Recycling
- Paper
- Secure
- Grease
- Grounds Maintenance
- Irrigation
- Line Marking
- Pest Control
- Graffiti Removal
- Concierge
- Reception
- Mailroom
- Security
- Facade cleaning
- Hard floor cleaning
- Laundry
- Catering
Consulting
- Operations Plans
- Asset Registers
- Maintenance Plans
- Selection
- Implementation
- Management
- Electrical
- Mechanical
- Fire
- Hydraulic
- Acoustic
- Civil
- Administration
- Supervision
- Client Liaison
- Services Procurement
- Project Procurement
Who We Help
Accord supports clients with high expectations of delivery and governance.
Commercial
Aged Care
Healthcare
Education
Strata
Build to rent
Leisure
Retail
Government
Results That Matter
99.8% of reactive requests
completed within SLA
ISO 9001, 14001 & 45001
accredited for quality, safety, and environmental systems to reduce your compliance risk
Service Provider of the Year Finalist
for integrated facilities management services provided to Qantas at their Mascot campus.
Mobilise faster, operate smarter, and plan for the future with a full-service FM solution
FAQs
The primary objectives are to ensure buildings and assets operate safely, efficiently, and compliantly while delivering a positive experience for occupants. Facilities management coordinates maintenance, compliance, trades, and cleaning to protect asset value and minimise risk.
1) Oversee day-to-day site operations and maintenance.
2) Manage service contractors and vendors.
3) Maintain WHS and compliance documentation.
4) Monitor building performance and energy use.
5) Prepare reports and liaise with property owners or management teams.
1) Integration of digital facilities management platforms for real-time reporting.
2) Focus on sustainability and energy efficiency.
3) Increased outsourcing of non-core operational tasks to FM specialists for cost control and efficiency.
Poor FM can lead to increased repair and maintenance costs, safety incidents, WHS and compliance breaches, tenant dissatisfaction, asset deterioration, and reputational damage to the property owner.
Strong FM delivery results in improved occupant satisfaction, reduced reactive maintenance costs, timely resolution of issues, extended asset life, full compliance with regulatory requirements, and efficient service delivery across all contractors.
Internal FM teams often struggle with resource constraints, lack of specialised expertise, poor visibility of contractor performance, fragmented processes, and increased compliance risk without structured supervision and reporting.
By providing structured systems for contractor management, implementing a help desk and SLA tracking, offering real-time reporting and issue resolution tools, and ensuring clear lines of accountability for every service delivered.
Key considerations include provider experience, depth of contractor network, reporting and systems capability, WHS compliance, governance structures, cost-effectiveness, and client references for similar property types.
While results vary, organisations can expect operational savings of 10–25% through proactive asset maintenance, reduced contractor inefficiencies, extended asset life, and improved contract management.
