The Invisible Advantage behind exceptional facilities management

Seamlessly managing every detail in your service supply chain, from essential services to compliance and asset insights.

You’ve told us what keeps you awake at night

“Our operational costs keep creeping up, but we can’t pinpoint where we’re losing efficiency.”

“We need smarter maintenance solutions. Unexpected breakdowns are draining our budget.”

“Compliance requirements are a moving target, and we’re struggling to keep up.”

“There’s no clear visibility into how well our spaces are actually performing.”

“We spend too much time chasing contractors instead of focusing on strategic improvements.”

“Sustainability goals are great in theory, but implementing them without disrupting operations is a challenge.”

Tired of runaway facility expenses?

Accord’s clients typically see more clarity of fixed and variable costs and a reduction in overall operational costs within the first year, freeing up resources for what truly matters.

Feeling overwhelmed by complex regulations?

Our comprehensive compliance management has helped clients achieve 100% adherence to relevant standards, minimising risk and providing invaluable security.

Self-Delivered Expertise, Tech-Powered Insights: Our Integrated Model for Strategic facilities management

Facilities management demands more than checklists. Our model delivers precision, accountability, and seamless operations through tailored strategies, in-house expertise, and integrated technology. Eliminate uncertainty and ensure peak performance across your portfolio.

Here’s what you get when you work with Accord:

“From our first meeting, we knew that we were in the hands of confident, capable, customer-centred professionals. On taking up the contract, they stepped into a minefield of issues that needed to be resolved and worked through these confidently and professionally. I have no hesitation in recommending the management and team at Accord and look forward to a long and productive term with them.”

– Pauline D

What We Cover

Setup

Management

Reporting

Special Services

Management
Facilities
Utilities
Leasing
Compliance
Hard Services
Trades
Essential Services
Security Services
Special Services
Soft Services
Cleaning
Washroom
Waste
Grounds & Gardens
Front Of House
Special Services
Consulting
Operations
Information Systems
Engineering
Project Facilitation
Procurement

Who We Help

Accord supports clients with high expectations of delivery and governance.

Commercial

Aged Care

Healthcare

Education

Strata

Build to rent

Leisure

Retail

Government

Results That Matter

99.8% of reactive requests

completed within SLA

ISO 9001, 14001 & 45001

accredited for quality, safety, and environmental systems to reduce your compliance risk

Service Provider of the Year Finalist

for integrated facilities management services provided to Qantas at their Mascot campus.

Mobilise faster, operate smarter, and plan for the future with a full-service FM solution

FAQs

What are the key objectives of facilities management services in the built environment?

The primary objectives are to ensure buildings and assets operate safely, efficiently, and compliantly while delivering a positive experience for occupants. Facilities management coordinates maintenance, compliance, trades, and cleaning to protect asset value and minimise risk.

What are the top 5 responsibilities of a facilities manager?

1) Oversee day-to-day site operations and maintenance.
2) Manage service contractors and vendors.
3) Maintain WHS and compliance documentation.
4) Monitor building performance and energy use.
5) Prepare reports and liaise with property owners or management teams.

1) Integration of digital facilities management platforms for real-time reporting.
2) Focus on sustainability and energy efficiency.
3) Increased outsourcing of non-core operational tasks to FM specialists for cost control and efficiency.

What are the risks associated with poor quality facilities management?

Poor FM can lead to increased repair and maintenance costs, safety incidents, WHS and compliance breaches, tenant dissatisfaction, asset deterioration, and reputational damage to the property owner.

What are the key performance outcomes of facilities management services?

Strong FM delivery results in improved occupant satisfaction, reduced reactive maintenance costs, timely resolution of issues, extended asset life, full compliance with regulatory requirements, and efficient service delivery across all contractors.

What are the challenges with internal facilities management?

Internal FM teams often struggle with resource constraints, lack of specialised expertise, poor visibility of contractor performance, fragmented processes, and increased compliance risk without structured supervision and reporting.

How can a facilities management provider improve service delivery?

By providing structured systems for contractor management, implementing a help desk and SLA tracking, offering real-time reporting and issue resolution tools, and ensuring clear lines of accountability for every service delivered.

What should an organisation consider when deciding to outsource its facilities management?

Key considerations include provider experience, depth of contractor network, reporting and systems capability, WHS compliance, governance structures, cost-effectiveness, and client references for similar property types.

What are the average cost savings for an organisation if its building facilities are managed to the highest standard?

While results vary, organisations can expect operational savings of 10–25% through proactive asset maintenance, reduced contractor inefficiencies, extended asset life, and improved contract management.

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