Healthcare Environments That Run With Clinical Precision
You focus on care, we manage the rest. Compliant, high-trust services built to meet the safety and performance demands of modern healthcare.
If these sound familiar, we’re here to help
“We need high-touch cleaning and strict disinfection protocols.”
“Untrained contractors can’t be allowed near clinical areas.”
“Compliance documentation is critical, but hard to chase.”
“Our internal FM teams are overwhelmed with reactive incidents.”
“We’ve seen failures in vendor reporting and incident response.”
“We can’t afford service failures that risk patient or staff safety.”
“We’re constantly on a tightrope, staying on budget with unexpected maintenance costs. It stretches our financial resources.”
Accord is a trusted ally who grasps the complexities and delivers with precision.
Trusted Support for Critical Environments
Accord’s healthcare service model prioritises hygiene, compliance, discretion, and reliability. Our teams are trained for live healthcare environments and supported by ISO-accredited systems that protect both patients and operations.
What you get when you partner with Accord:
- As your strategic property partner, we help you align your portfolio management with business objectives while ensuring transparency and accountability
- We guide healthcare providers in navigating the compliance challenges while minimising risks
- Our advisory services help you implement operationally efficient and financially sustainable solutions
- Leverage our smart technologies and data-driven insights to focus on long-term planning, maintenance forecasting, and capital expenditure
- Our facilities management and cleaning staff are discreet, respectful and trained on healthcare sensitivities
- Cleaning support across common areas, staff zones, and clinical-adjacent facilities
- Our award-wage cleaning and maintenance staff are trained for infection control
“Accord cleaners are hard-working, have a professional attitude to their work and are responsive to any issues arising throughout their shift. The cleaners show excellent teamwork and keenness in doing a quality job. The cleaners are very respectful to residents at all times and attend to all requests that may arise. The quality of their work and professional attitude reflect back to Accord Property Services’ high standards.”
– Sevana, Building Manager
What We Deliver
Tailored clinic, hospital and health centre service delivery across:
- Routine & Periodic Cleaning
- Medical-grade daily cleaning (day/night rotation)
- Waste management
- Disinfection & Hygiene Services
- High-touchpoint disinfection
- Public hygiene, waste and consumables
- Infection control protocols
- Clinical-adjacent hygiene support
- Facilities Management and Compliance
- Preventative maintenance management
- Reactive issue management
- WHS logs, safety checklists
- Contractor onboarding & induction
- 24/7 Help Desk, including records and reports
- Incident response coordination
- Asset risk flagging & incident resolution
- Grounds and garden upkeep
- Hardstand maintenance and signage
- Strategic Property Advisory
- Independent operational maturity assessments
- Service delivery model for the provision of facilities management services
- Streamlined process design integrating efficient workflows
- Data-driven decision support through real-time insights
- Vendor consolidation, procurement and structured contract management
- Continuous improvement methodologies to adapt to evolving conditions
Results That Matter
100% of staff paid above
award wage
Reduced vendor footprint
with full-service FM
support
Faster resolution of FM
incidents
Complete reporting
transparency for hospital
boards
Reduced burden on
healthcare operations staff
by consolidating vendors
Improved asset availability
for patient spaces
Real-time reporting for
critical systems
More time to focus on
what matters – healing
ISO 9001, 14001, 45001 accreditation for quality,
safety, and environment
Clinical Calm. Operational Confidence.
FAQs
We work in clinical-adjacent spaces, admin zones, and common areas. For regulated zones, we collaborate closely with infection control teams.
Yes, every team member receives infection control, WHS, and healthcare-specific protocol training.
Yes. All bundled under a single accountable FM contract with live portal access.
We maintain documented contractor registers, valid compliance records, and performance logs.
Regular servicing of HVAC, plumbing, and electrical systems prevents costly emergency repairs and extends asset lifespan.
Implementing digital systems for asset tracking, compliance monitoring, and workflow automation improves efficiency and reduces administrative overhead.
Using data-driven scheduling and predictive analytics ensures optimal staffing levels, reducing unnecessary labour costs.
Bulk purchasing, supplier negotiations, and strategic outsourcing help control costs while maintaining service quality with performance metrics to manage stakeholder expectations.
We track reactive vs scheduled activity, task completion, SLA achievement, complaint levels, compliance register status and issue resolution timelines.
We can onboard and supervise external contractors under our system, or replace them with our directly employed teams.
