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Every Experience Starts With Operational Excellence

We keep public venues safe, spotless and smooth-running so your guests enjoy every visit, and your staff stay focused on service.

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If these sound familiar, we’re here to help

“Cleaning standards fall behind during peak hours.”

“Our team spends too much time chasing trades and suppliers.”

“WHS incidents are rising, and so are compliance gaps.”

“Customer satisfaction drops due to visible service issues.”

“Staff turnover means we’re constantly retraining and repeating.”

With Accord, you’re not just managing leisure and event spaces, you’re crafting immersive destinations where guests engage, experiences captivate, and memories are made.

Quietly Behind the Scenes, So the Spotlight Stays on You

Accord delivers cleaning, FM and compliance services tailored for active public-facing spaces. Our model delivers uptime, safety and continuity, even during high-traffic periods. We reduce the reactive burden on operations managers and ensure that events, bookings and daily functions run as planned.

What you get when you partner with Accord:
  • Flexible schedules aligned with site usage
  • Self-delivered services or contractor supervision
  • WHS documentation and safety zone planning
  • Help desk and incident escalation portal
  • Customer-facing staff supported with back-end delivery

“Always a pleasure dealing with the Accord staff – Professional & Helpful. 100% would recommend their service.”

 – Lisa W

What We Deliver

Tailored venue service delivery across

  • Routine & Periodic Cleaning
  • Poolside and venue cleaning
  • Sports court and recreation zone resets
  • Event prep and post-use resets
  • Disinfection & Hygiene Services
  • High-touchpoint disinfection
  • Public hygiene, waste and consumables
  • Infection control protocols
  • Maintenance Coordination
  • 24/7 Help Desk and client portal with records and reports
  • Preventative asset care
  • Reactive issue management
  • School-wide defect tracking
  • Compliance Documentation
  • WHS and compliance register maintenance
  • Contractor onboarding & induction
  • Contractor coordination for trades and safety inspections
  • Grounds & Exterior Management
  • Garden upkeep, pressure washing
  • Hardstand maintenance and signage

Results That Matter

Leisure and venue operators partnering with Accord achieve:

Increased uptime for client venues

90%+ reduction in public complaints

Improved visitor satisfaction and brand perception

100% award-wage site teams with WHS training

Reactive costs <20% of total maintenance expenditure

Reduced WHS incidents and audit findings

Behind Every Great Experience Is a Great Ops Team

FAQs

Do you work around live public usage?

Yes. Our team is trained for high-footfall and shared environments, with minimal disruption and full WHS compliance.

Can you coordinate event clean-up and changeover?

Absolutely. We handle pre/post-cleaning and changeovers based on your event calendar.

Are you WHS compliant for aquatic and sports venues?

Yes. We maintain risk assessments, contractor induction and all WHS records for venue operations.

What KPIs do you track?

We track reactive vs scheduled activity, task completion, SLA achievement, complaint levels, compliance register status and issue resolution timelines.

Can you onboard legacy contractors?

We can onboard and supervise external contractors under our system, or replace them with our directly employed teams.

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