Presentation That Powers Performance
From spotless lobbies to seamless maintenance, Accord protects your customer experience and reputation.
If these sound familiar, we’re here to help
“Cleaning standards fluctuate, especially after hours.”
“Customer complaints are rising due to visible maintenance issues.”
“Our current provider doesn’t understand the urgency of retail downtime.”
“We struggle to coordinate different contractors across sites.”
“We’re constantly on a tightrope, staying on budget with unexpected maintenance costs. It stretches our financial resources.”
shape lasting impressions. Accord is the retail strategist who connects the dots.
The Structured FM Model Behind Better Retail Operations
Accord provides self-delivered cleaning, maintenance and
compliance management for retail destinations. We align to your operating hours, your visual standards, and your customer
expectations, with real-time visibility and minimal disruption.
What you get when you partner with Accord’s experts:
- As your strategic property partner, we help you align your portfolio management with business objectives while ensuring transparency and accountability
- We navigate compliance challenges while minimising risks
- Our advisory services help you implement operationally efficient and financially sustainable solutions
- Leverage our smart technologies and data-driven insights to focus on long-term planning, maintenance forecasting, and capital expenditure
- Our facilities management and cleaning staff are discreet and respectful
- Cleaning support across high-touchpoint common areas
- Our award-wage cleaning and maintenance staff are trained for infection control
challenging when you don’t have an outside perspective.”
– Accord’s Retail Sector Lead
What We Deliver
Tailored retail and shopping centre service delivery across:
- Routine & Periodic Cleaning
- Cleaning (day/night rotation)
- Periodic and specialist services
- Waste management
- High-touchpoint disinfection
- Public hygiene, waste and consumables
- Infection control protocols
- Facilities Management and Compliance
- Preventative maintenance management
- Reactive issue management
- WHS logs, safety checklists
- Contractor onboarding & induction
- 24/7 Help Desk, including records and reports
- Incident response coordination
- Asset risk flagging & incident resolution
- Grounds and garden upkeep
- Hardstand maintenance and signage
- Strategic Property Advisory
- Independent operational maturity assessments
- Service delivery model for the provision of facilities management services
- Streamlined process design integrating efficient workflows
- Data-driven decision support through real-time insights
- Vendor consolidation, procurement and structured contract management
- Continuous improvement methodologies to adapt to evolving conditions
Results That Matter
Tailored retail and shopping centre service delivery across
Up to 50% reduction in reactive incident volume
Improved asset uptime during trading hours
Real-time issue tracking through a dedicated help desk
Audit-ready reports for brand and landlord compliance
Reactive maintenance costs <20% of total maintenance expenditure
Let’s Make Your Site a Standard-Setter
FAQs
Yes. We specialise in active retail sites, with discreet, customer-sensitive teams and rapid issue resolution.
Absolutely. Our services are designed to integrate into centre management operations.
We provide scheduled inspections, image standards, and documented checklists, with escalations visible via a client portal.
We track reactive vs scheduled activity, task completion, SLA achievement, complaint levels, compliance register status and issue resolution timelines.
We can onboard and supervise external contractors under our system, or replace them with our directly employed teams.
