Strategic Property Advisory That moves you from Complexity to Clarity
We’re fuelled by a passion for challenging the status quo to create faster, smarter and leaner ways of managing your property operations.
If these sound familiar, we’re here to help
“We constantly make decisions on the fly without a clear roadmap, and it’s starting to show.”
“Every site seems to operate differently, there’s no consistency, and that creates unnecessary inefficiencies and risks.”
“Data is scattered across different systems, and we can’t get a clear picture of what’s actually happening on the ground.”
“There’s no solid data to back up our choices, we’re relying on gut feel rather than actual insights, and that’s just not sustainable.”
“It feels like we’re always putting out fires instead of proactively managing operations. There’s no long-term stability, just endless urgent fixes.”
Purpose Built Frameworks that Create a Blueprint for the Success of Your Property Portfolio, Designed for Control, Built for Longevity
At Accord, strategic property advisory is not a point-in-time project. It’s an ongoing discipline embedded into your operations, designed to deliver operational excellence.
- Independent operational maturity assessments to benchmark and implement best practice frameworks for continuous improvement.
- Strategic property planning aligned with corporate objectives to drive cohesive and future-focused decision-making.
- A tailored service delivery model designed to balance technical capability, capacity, cost, quality, innovation, speed, agility, and risk management.
- Streamlined process design that integrates workflows for lean operations, maximising efficiency and minimising waste.
- Data-driven decision support through integrated process technology, ensuring real-time insights and quality assurance.
- Robust vendor governance frameworks with structured contract management guidance to align service delivery with stakeholder expectations.
- Continuous improvement methodologies to adapt to evolving conditions and extend asset longevity.
- Long-term strategic partnership for ongoing support beyond initial consultation—no “consult and vanish” engagement.
“Most clients we work with have so many levers available to them to make fast and meaningful improvements, they just get overwhelmed with where to start or what to look for. Changes that increase productivity ultimately drive value and lead to better results for staff satisfaction and performance. Reducing your operating costs by 10% has a profound impact on your P&L over a 5 to 10 year period.”
Strategic Advisory Lead, Accord Property
Define
- Vision for change
- Approach and roadmap
- Desired outcomes
- Target Timeframe
Implement
- Roll out solutions
- Change management
- Real time problem solving
- Success tracking
Diagnose
- Best practice
- Maturity, capability and readiness
- Change impacts
- Degree and scale of change
- Success indicators
Design
- Communication and engagement
- Co-designed solution
- Test and refine
- Cost benefit mapping
- Implementation planning
- Risk mitigation
Who We Help
Accord supports clients with high expectations of delivery and governance
Commercial
Strata
Aged Care
Education
Healthcare
Build to rent
Leisure
Government
Retail
Results That Matter
Transforming aged Care Facilities
Developed and executed a comprehensive whole-of-life FM strategy for a leading aged care operator, ensuring compliance, safety, and an enhanced resident experience.
Driving efficiency & Cost Reduction
Achieved a 75% decrease in reactive maintenance incidents for a government agency through structured asset planning and proactive management.
Streamlining Complex Operations
Transitioned a multi-building campus from operational fragmentation to centralised, governance-driven clarity—all within 120 days.
Optimising Government Property Portfolios
Developed an annual 10-year whole-of-government leasing strategy to maximise economies of scale, increase utilisation, reduce surplus space, and lower supply costs.
Leading Major Outsourcing Innovations
Developed the second iteration of Australia’s most complex outsourcing arrangement for the delivery of property and facilities management services for the Commonwealth.
Strengthening Governance & Cost Control
Evaluated and enhanced a client’s governance framework to reduce reactive maintenance costs below 20% of total expenditure, driving financial efficiency.
Don’t Just Manage Your Portfolio. Master It.
FAQs
Common causes include a lack of clear governance, poor communication, fragmented vendor management, inconsistent processes, limited data reporting, and absence of defined performance metrics or accountability structures.
Leading organisations are implementing structured SLAs, real-time help desks and reporting platforms, standardised compliance checklists, and independent audits to ensure consistency across multi-site portfolios.
We offer directly employed staff (not subcontracted), transparent reporting, reduced service issues, and a customer-first culture. Our 30+ year reputation is built on reliability and governance.
Trends include formalising internal playbooks and procedures, using data-driven reporting and analytics, standardising contractor management protocols, and embedding continuous improvement initiatives within the FM team structure.
Key metrics include work order completion rates, contractor response times, asset condition ratings, reactive vs. planned maintenance ratios, energy consumption benchmarks, and customer satisfaction scores.
A management consultant provides independent expertise to assess current operations, benchmark against best practices, recommend structural improvements, identify savings opportunities, and support the implementation of new systems and governance models.
When FM costs are rising unexpectedly, service delivery is inconsistent, compliance risks emerge, internal teams lack capacity or expertise, or when preparing to tender or restructure vendor contracts.
While savings vary by portfolio size and maturity, organisations typically see a 10–20% reduction in FM-related operating costs after adopting streamlined processes, consolidated vendor management, and better contract governance.
