It all begins with the right strata cleaning contracts

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Strata cleaning contracts are essential for maintaining shared spaces in apartment complexes, office buildings, and mixed-use properties. For property managers, owners’ corporations, and tenants, these agreements are more than just paperwork. They define expectations, safeguard budgets, and support consistent upkeep across common areas that see daily use.

Whether managing a large residential tower or a smaller strata property, having a robust cleaning agreement helps ensure that all stakeholders enjoy a well-maintained, hygienic, and presentable environment every day.

What are the key inclusions to look for in strata cleaning contracts?

Scope of work

One of the most important elements of any strata cleaning contract is the scope of work. This section outlines exactly what the cleaning provider will deliver and how often. A good contract should contain a detailed list of tasks to be performed regularly. This typically includes vacuuming and mopping hallways, wiping lift interiors, sweeping car parks, disinfecting high-touch surfaces, and managing bin areas. Additional inclusions may extend to window cleaning, stairwell sanitation, and common outdoor areas if applicable.

Pricing structure

Strata cleaning contracts should offer a transparent and comprehensive pricing model. This means every cost should be itemised, including labour, cleaning supplies, and applicable GST. Make sure to avoid vague estimates or bundled pricing that lacks detail. The contract should also provide a clear breakdown of the payment schedule, including invoice due dates and any upfront deposits. Knowing exactly what you're paying for helps build trust and allows committees to budget accurately without any hidden surprises later on.

Contract length and renewal terms

Many contracts come with minimum terms. This might range from three months to a full year, depending on the scale of service. It's important to understand not just the initial length of the agreement, but also how renewals are handled. Some contracts may automatically roll over if not cancelled within a notice period, while others might require formal renewal. Property managers should also pay close attention to cancellation policies. Contracts that allow for reasonable notice without penalties are often more attractive.

Insurance and compliance

Insurance and legal compliance are non-negotiable in any professional cleaning arrangement. Reputable providers will carry public liability and workers’ compensation coverage to protect all parties in the event of an incident. Equally important is compliance with relevant work health and safety standards, as well as local strata laws. All staff should be police-checked and fully trained in cleaning methods. A properly insured and compliant cleaning team provides peace of mind and protects your property from legal risks.

Communication and reporting

A point of contact should be identified to handle any questions, feedback, or concerns. Some providers also offer regular reporting, where inspections are conducted and documented to verify that tasks have been completed to standard. If maintenance reporting is part of the service, it should be clearly outlined. This can include flagging issues like broken lights, graffiti, or waste management problems noticed during routine cleaning. This added support helps strata committees address problems early, improving the upkeep.

Quality assurance measures

For long-term service consistency, the cleaning contract should include quality control processes. This might include regular inspections, performance checklists, and mechanisms for collecting feedback from residents or building managers. Some professional cleaning companies in Australia offer service guarantees that ensure any missed work or issues are resolved quickly, at no extra cost. This accountability fosters trust and strengthens the working relationship between the strata committee and the service provider.

ISO certified for quality

Accord Property Services is ISO certified to ensure that all our services have all the requirements for standardisation and quality assurance.

AS/NZS ISO 14001-2016: Environmental Management Systems

AS/NZS ISO 45001-2018: Occupational Health and Safety Management System

AS/NZS ISO 9001-2016: Quality Management Systems Scheme

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Choose a smarter way to protect your team and your business

At Accord, we believe regular disinfection is key to a healthier work environment. Our reliable services are designed to minimise health risks, keep operations running smoothly, and give you peace of mind. Whether you’re managing a busy office or a specialised facility, we deliver consistent results that align with your schedule and standards.

For a workplace that’s cleaner, safer, and ready for anything, count on Accord’s commercial disinfection services in Sydney. So get in touch with us for professional strata cleaning in Sydney today.

What our clients say

“I have dealt with several different property services providers over the last 20 years, but have never come across anyone quite like Accord Property Services. They have been looking after the commercial cleaning and maintenance of our office in Newcastle for many years now. The team from Sydney are professional and very friendly. I have found the local staff to be extremely flexible, reliable and meticulous with their work.”

“We have built a strong relationship with Accord Property Services since 2008. They service our four properties across New South Wales and Victoria. In the years of dealing with Accord we have found their services to be exemplary and easy to manage, regardless of the locations.”

“Having been involved with the company at various levels from dealing with their cleaners and technicians through to direct contact with their Operations Manager and Directors, I can recommend their services as always being ethical, performance and outcome driven and value for money.”

From our first meeting, we knew that we were in the hands of confident, capable, customer centred professionals. We engaged Accord to provide Building Management and Cleaning Services for a multiple building complex. They have worked very closely with the Strata Committee and the Strata Management company to ensure there is synergy in communication and activity. On taking up the contract they stepped into a minefield of issues that needed to be resolved and worked through these confidently and professionally. The managers regularly check in to ensure that they are delivering on their promise and regularly ask for feedback on their performance and solicit comments on anything they can do better. I have no hesitation in recommending the management and team at Accord and look forward to a long and productive term with them.

Accord property services provide Sevana apartments Lane Cove with excellent cleaning services all year. Accord cleaners are hard-working, have a professional attitude to their work and are responsive to any issues arising throughout their shift. The cleaners show excellent teamwork and keenness in doing a quality job. The cleaners are very respectful to residents at all times and attend to all requests that may arise. The quality of their work and professional attitude reflects back to Accord Property Services high standards.

If you are a strata owner struggling with an underperformed building manager and or cleaner and is thinking of making a change, please consider Accord. They are efficient, professional, innovative and can quickly fix your headache. Highly recommended.

Always a pleasure dealing with the Accord staff - Professional & Helpful. 100% would recommend their service.

FAQs

How to quote for a cleaning contract?

Quoting for a cleaning contract generally involves an on-site assessment, where the cleaning company evaluates the size of the property, foot traffic, complexity of tasks, and any special cleaning needs. Based on this assessment, they’ll provide a customised quote that includes labour, supplies, equipment use, and GST.

How does contract cleaning work?

Contract cleaning works by establishing a formal agreement between the cleaning provider and the property manager or committee. The contract outlines responsibilities, pricing, frequency, and standards to be met. Once signed, the provider carries out cleaning according to this schedule, often with regular check-ins and performance reviews.

What is the meaning of strata cleaning?

Strata cleaning refers to the professional cleaning and maintenance of shared spaces within strata-managed properties. This includes residential apartments, office buildings, or mixed-use developments. The goal is to maintain hygiene, appearance, and safety in areas like lobbies, stairwells, car parks, and lift areas that are used by all residents or tenants.